Acceptable Use Policy

Effective Date: 6 April 2026  |  Last Updated: 6 April 2026

This Acceptable Use Policy (“AUP”) governs the use of all messaging and notification services provided by MOAA TECH Nigeria Limited (“MOAA TECH”) through Sharp, Sharp+, the Sharp Console, and associated APIs (collectively, the “Services”). This AUP supplements our Terms of Service and forms part of the binding agreement between you and MOAA TECH.

All Customers and their authorized users must comply with this AUP. Violation may result in suspension or termination of your account.

1. Scope

This AUP applies to all messages and notifications sent through any channel supported by Sharp, including but not limited to SMS, Email, WhatsApp, and Push Notifications. It also applies to customer data stored and managed through Sharp+.

2. Consent and Recipient Permissions

2.1. You must obtain clear, verifiable consent from all recipients before sending them messages through our platform. Consent must be:

• Freely given, specific, informed, and unambiguous.
• Documented and available for review upon request.
• Revocable at any time by the recipient.

2.2. Transactional messages (OTPs, transaction alerts, security notifications) may be sent without separate marketing consent where they are necessary for the performance of a service the recipient has requested. However, transactional messages must not contain promotional content.

2.3. Promotional messages require explicit opt-in consent. You must provide a clear and easy opt-out mechanism in every promotional message.

2.4. You must comply with Nigeria’s Do Not Disturb (DND) regulations. Promotional messages must not be sent to numbers registered on the DND list unless the recipient has specifically opted in to receive messages from your organization.

3. Prohibited Content

You must not use the Services to create, store, or transmit any of the following:

• Spam: Unsolicited bulk messages, chain messages, or messages sent to purchased or scraped contact lists.
• Fraud and deception: Messages designed to deceive recipients, including advance-fee fraud (419 scams), phishing, smishing, or social engineering attacks.
• Impersonation: Messages that falsely represent the sender’s identity, including spoofed Sender IDs or misleading sender names.
• Malware: Messages containing links to malicious software, viruses, ransomware, or any harmful code.
• Illegal content: Any content that violates Nigerian law or the laws of the jurisdiction where the recipient is located, including content related to illegal drugs, weapons, counterfeit goods, or human trafficking.
• Hate speech and harassment: Content that promotes violence, discrimination, or hatred against any person or group based on ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics.
• Adult content: Sexually explicit material sent without appropriate age verification and explicit consent.
• Financial fraud: Unauthorized investment schemes, Ponzi schemes, or unregistered financial services.
• Political manipulation: Disinformation campaigns, voter suppression, or messages that undermine electoral integrity.

4. Channel Specific Rules

4.1. SMS

• All SMS messages must comply with NCC regulations and carrier policies.
• Sender IDs must be approved and must accurately identify your organization.
• Promotional SMS must include opt-out instructions (e.g., “Reply STOP to unsubscribe”).
• SMS must not be used to bypass voice call restrictions or DND preferences.

4.2. Email

• All marketing emails must include a visible unsubscribe link.
• The “From” address must accurately represent the sending organization.
• Email content must not contain deceptive subject lines.
• You must honor unsubscribe requests within 48 hours.
• Your sending domain must be properly authenticated (SPF, DKIM) before sending.

4.3. WhatsApp

• All WhatsApp messages must comply with Meta’s Business Messaging Policy.
• Only approved WhatsApp templates may be used for business-initiated conversations.
• WhatsApp must not be used for bulk unsolicited messaging.

4.4. Push Notifications

• Push notifications must be relevant to the app or service the user has opted into.
• Users must be able to disable push notifications through their device settings or your application.
• Push notifications must not be used to deliver advertising for unrelated products or services without consent.

5. Volume and Rate Limits

5.1. Your account is subject to transactions-per-second (TPS) limits based on your plan tier. Attempts to exceed these limits will be throttled.

5.2. You must not attempt to circumvent rate limits by creating multiple accounts, distributing traffic across API keys, or any other means.

5.3. Unusual spikes in message volume may trigger automated review. We may temporarily throttle or pause delivery while we verify that the traffic is legitimate.

6. Sender ID Requirements

6.1. All Sender IDs must be registered and approved through the Console before use.

6.2. Sender IDs must accurately identify your Organization. You must not use Sender IDs that impersonate other companies, government bodies, or emergency services.

6.3. We reserve the right to reject, suspend, or revoke any Sender ID that violates carrier policies, NCC regulations, or this AUP.

7. Data Handling Obligations

7.1. You must not upload, store, or transmit through our Services any data that you do not have the lawful right to use.

7.2. If you use Sharp+ to store customer data, you are responsible for ensuring that your data collection practices comply with the Nigeria Data Protection Act 2023 and all applicable data protection laws.

7.3. You must not use our Services to collect personal data from recipients under false pretenses.

7.4. Contact lists imported into Sharp must consist only of individuals who have given valid consent to receive messages from your organization.

8. Monitoring and Enforcement

8.1. We monitor message traffic patterns, delivery metrics, and complaint rates to detect violations of this AUP. We do not routinely read the content of individual messages, but we may review message content when investigating a suspected violation or responding to a complaint.

8.2. If we determine that you have violated this AUP, we may take one or more of the following actions at our discretion:

8.3. We are not required to provide advance warning before taking enforcement action where immediate action is necessary to prevent harm, comply with the law, or protect other Customers.

9. Reporting Abuse

If you receive an unwanted or abusive message sent through our platform, or if you become aware of any violation of this AUP, please report it to us:

We will investigate all reports promptly and take appropriate action.

10. Cooperation with Authorities

MOAA TECH holds NCC Sales & Installation (Major) and VAS Content Provider licences. We cooperate fully with the Nigerian Communications Commission (NCC), the Nigeria Data Protection Commission (NDPC), the National Information Technology Development Agency (NITDA), law enforcement agencies, and other relevant regulatory bodies in investigations related to the misuse of our platform.

We may disclose account information and message metadata (not message content, unless compelled by court order) to authorities when required by law or when necessary to prevent imminent harm.

11. Changes to This Policy

We may update this AUP from time to time to reflect changes in law, industry standards, or our Services. Material changes will be communicated at least 14 days in advance via the Console or email. Continued use of the Services after the effective date of any change constitutes acceptance of the updated AUP.

12. Contact Us